At Ezy Projects, we strive to provide a seamless and satisfactory experience for our customers when paying their insurance excess online. We understand that circumstances may arise where a refund or return may be necessary. Please review our policy below regarding refunds and returns:

1. Refunds for Incorrect Payments: In the event that you have made an incorrect payment for your insurance excess, please contact our finance team as soon as possible. We will investigate the payment discrepancy and, if confirmed, initiate a refund process. The refund will be issued to the original payment method used for the transaction.

2. Refunds for Overpayments: If you have inadvertently overpaid your insurance excess, please notify our finance team. We will verify the overpayment and promptly initiate a refund for the excess amount. The refund will be processed to the original payment method used.

3. Non-Refundable Excess Payments: Please note that insurance excess payments made through our website are generally non-refundable. This is because they are associated with the insurance claim process and the costs incurred by the insurer. However, we encourage you to contact our customer support team to discuss any exceptional circumstances or extenuating situations. We will assess each case on an individual basis and work towards a fair resolution.

4. Returns and Exchanges: As insurance excess payments are not physical products, returns and exchanges do not apply in the traditional sense. However, if you believe there is an error or discrepancy with your insurance excess payment, please reach out to our customer support team. We will investigate the issue and take appropriate measures to rectify any genuine mistakes or system errors.

5. Customer Support: Our dedicated customer support team is available to assist you with any queries, concerns, or issues related to your insurance excess payment. Please contact our support team through 1300 399 776, and we will do our best to address your concerns and provide a satisfactory resolution.

Please note that this policy applies specifically to insurance excess payments made through our website. If you have any questions or require further clarification regarding our refunds and returns policy, please don’t hesitate to reach out to our customer support team.

We reserve the right to modify or update this policy as necessary. Any changes to the policy will be communicated to our customers through our website or other appropriate channels.

Effective Date: 19/06/2023

We appreciate your understanding and cooperation in adhering to our refunds and returns policy.

Sincerely, Ezy Projects.